Privacy Policy

Introduction

Asina Disability Support (“we”, “our”, “us”) is committed to protecting the privacy of our participants, their families, and anyone who interacts with our services. This policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 and the Privacy Principles.

Information We Collect

We may collect personal information including your name, contact details, date of birth, NDIS participant number, health and medical information, disability-related information, emergency contacts, support needs and goals, and financial information related to NDIS funding.

How We Use Your Information

We use your personal information to deliver disability support services, communicate with you about your care, meet our NDIS reporting and compliance obligations, improve our service quality, process invoices and payments through NDIS, and respond to feedback and complaints.

Information Sharing

We may share your information with the NDIS and the NDIS Quality and Safeguards Commission, your nominated support coordinator or plan manager, relevant healthcare providers (with your consent), and government agencies as required by law. We will never sell your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes secure digital systems, staff training on privacy obligations, and restricted access to participant records.

Your Rights

You have the right to access the personal information we hold about you, request corrections to inaccurate information, withdraw consent for non-essential data use, and lodge a complaint about our handling of your information.

Contact Us

If you have questions about this privacy policy or wish to make a request regarding your personal information, please contact us:

Email: contact@asinadisability.com.au
Phone: 1300 851 190