Safe Support, Every Single Shift
Your care isn't something we take lightly. Here's exactly how we keep Asina safe — who we hire, the standards we work to, and what happens if something's not right.
Every worker, fully checked
Nobody supports an Asina participant until every box is ticked. No exceptions, no shortcuts.
- NDIS Worker Screening Check — the national clearance for disability work.
- National Police Check — verified before the first shift.
- Working With Children Check (WWCC) — current and validated.
- First Aid & CPR — trained and kept up to date.
- Induction and shadow shifts — new workers learn alongside experienced staff before working with you.
The standards we work to
- The NDIS Code of Conduct guides everything our workers do.
- Person-centred practice — your goals and choices lead, always.
- Privacy by default — your information is handled per our privacy policy.
- Full transparency — shift notes, schedules and invoices visible in your family portal, any time.
- Leadership that's done the job — standards set by a founder with 10+ years of frontline experience, including MAPA certification.
If something's not right
Tell us. We genuinely want to know — compliments, suggestions and complaints alike.
- Complaints are acknowledged within 24 hours and resolved within 5 business days.
- Raise anything through our feedback & complaints page, by phone on (02) 8320 1292, or by email.
- You can always contact the NDIS Quality and Safeguards Commission on 1800 035 544 — independent of us.