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The National Disability Insurance Scheme (NDIS) is an Australian government program that provides funding and support to people with permanent and significant disabilities. It helps participants access the reasonable and necessary supports they need to live an ordinary life. The NDIS is designed to give you choice and control over the supports you receive.

To be eligible for the NDIS, you generally need to be under 65 years of age, be an Australian citizen or permanent resident, and have a permanent and significant disability that affects your ability to take part in everyday activities. If you're unsure, we're happy to chat it through with you — just give us a call on 1300 851 190 and we can help guide you through the eligibility process.

Our services are funded through the NDIS, which means there is generally no out-of-pocket cost to participants. We charge according to the NDIS Price Guide. If you're unsure about how your funding works or what categories apply, we can help you understand your plan — no jargon, just straight talk.

Our services fall under several NDIS categories depending on the support type. These include Core Supports (Assistance with Daily Life, Assistance with Social & Community Participation), Capacity Building (Increased Social and Community Participation), and in some cases, Capital Supports for SIL. We can review your plan with you and work out exactly what's covered.

We offer a comprehensive range of NDIS-funded services including Community Access, Supported Independent Living (SIL), Daily Living Support, Transport Assistance, Meal Preparation, Capacity Building, Drop-in Support, and NDIS Cleaning. All our services are person-centred and tailored to your individual goals. We're based in Armidale and the New England Region, NSW.

SIL is a type of NDIS support that provides 24/7 assistance in a shared or individual living arrangement. It helps participants with daily tasks like personal care, cooking, cleaning, and medication management while encouraging independence and skill development. Think of it as having a support team in your home that helps you live your best life, your way.

Yes! We currently have a modern 1-bedroom, 1-bathroom unit available in Armidale for drop-in supports or 1:1 Supported Independent Living, available from June/July 2026. Visit our Vacancies page for more details or give us a call.

We currently provide services across Armidale and the New England Region in New South Wales, as well as surrounding areas including Tamworth, Uralla, Glen Innes, and Inverell. We're growing and always looking at expanding into new areas where people need quality support.

Absolutely. We believe the relationship between a participant and their support worker is everything. We do our best to match you with someone who shares your interests, understands your needs, and respects your pace. If you're not clicking with a worker, just let us know — we'll sort it out, no questions asked.

You can make a referral through our online referral form, by calling us on 1300 851 190, or by emailing contact@asinadisability.com.au. We accept referrals from participants, families, support coordinators, and other professionals. We usually get back to you within 24 hours.

Once we receive your referral, we'll reach out within 24 hours to have an initial chat. From there, we'll arrange a free consultation to understand your goals, preferences, and support needs. Then we'll put together a personalised plan and match you with the right support worker. It's a simple, no-pressure process.

Not necessarily! We work with all NDIS plan management types — self-managed, plan-managed, and NDIA-managed. If you don't have a support coordinator, that's fine too. We can guide you through the process and help you figure out the best way to use your funding.

Once you become a participant with Asina, you'll receive access to our online portal powered by Asina Force. Through the portal, you can view your schedules, shift notes, invoices, and NDIS budget tracking in real time. It's part of our commitment to full transparency — no surprises, ever.

Asina was founded by Ben Feenan, someone with over 10 years of frontline disability support experience. We're a family-run business built by carers, nurses, and support workers who got into this because they genuinely care. We prioritise transparency through our participant portal, deliver person-centred care, and maintain a hands-on, community-first approach. Our values are simple: Innovate. Create. Grow.

No — and that's by design. We're a family-run provider, which means when you call us, you're talking to someone who actually knows your name. We don't have layers of bureaucracy or call centres. You deal directly with people who care about your support and are accountable for the quality of it.

We genuinely welcome all feedback — compliments, suggestions, and complaints. You can submit feedback through our Feedback page, call us on 1300 851 190, or email contact@asinadisability.com.au. Complaints are acknowledged within 24 hours and resolved within 5 business days. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.